The playing surface of the board is great quality in general. The one I got was dented up, paint was missing, and the surface on the back was uneven. Not what I expected and hopefully was a defect. But I cared more for the actual fiber the board was made out of and if the holes truly closed up or not. The holes do not fully close up and holes are visibly left but not nearly as big as some of the other boards out there. The board itself had some sisal missing in a few places that could causes bounce outs and wasn't filled in as much as it should be. However, the board is extremely quiet when playing and the sisal that is used is some of the best quality I've seen for steel tipped darts. The ability to rotate the numbers makes the board usable, hopefully for years to come. There was a lot of thought put into making this board based on what I could see if I take the other defects away and the research I've done on dartboards in general. I'm hoping the board I received was just defective and not representative of the board as a brand in general. As mentioned I did a lot of research on dartboards and this one continued to pop up in different dart forums I found. I tried other dartboards myself but because I enjoy the sport much more now and know how to play I was not satisfied with them. So for the price point and how the holes in the board close up for the most part, (self-heal), I can give it three stars. Two stars were taken off for the state it was received in, some sisal missing, holes not closing as much as previous boards I've owned, and for not being able to receive the free darts promotion being offered with it. However, customer service responds every other day when questions were asked and attempted to help me with the darts. All in all if you receive a better board then I did then you probably won't be as disappointed as I was. This could be just a defective product.Update: Customer Service, (Helen), again showed that they do listen to their customers and responded to my email and offered to fufill the promotion for the free darts. That was very kind of them. For how they have been during this process consistently responding to my emails, I will raise my original review of three stars to four stars. I would love to give it a perfect 5 star rating because I believe it could be there but can't based on the condition that my dartboard showed up in. I know these things happen though.